ChatGPT Integration with Pega WebChatBot

This POC talks about how we can integrate Pega WebChatBot with ChatGPT in Pega PE 8.7 Demo Video link: https://www.youtube.com/watch?v=Kzz-vvDfJhE Before you start: #2 and #3 – https://mypegapoc.com/?s=webchatbot Steps: Go to the App Studio – Create a case – ChatGPTbot – Create a Digital Messaging Process Go to the Process Click Digital Messaging There are …

ChatGPT integration with Pega

This is a very basis use case, where you can get the idea how to integrate ChatGPT with Pega. Demo video: Login to ChtGPT website using the below URL https://platform.openai.com/playground Sign up and create an account Continue – Then you will receive an email for verification. Then login with your id and password. Now you …

QR code scanning using Java script

In this POC we can see how to develop QR code scan in Pega using Javascript Demo video: Create a case: Process Flow Flow Action Section – MainQRCodeScan Create a Text Area – Property – QRCodeData Create a embedded section and call the custom HTML section () Embedded section Click Submit Then the MainQRCodeScan will …

Amazon Connect Intelligent CTI for Pega Customer Service

In this POC we will learn how easily we can configure Pega call in Pega customer service framework using Amazon Connect. Preparing CTI Link configuration Before starting the Pega Callâ„¢ CTI Link configuration, you must ensure that the CTI environment is ready. Use the following steps to plan for the telephony integration. Determine which telephony …

Directed Web Access in Pega

In this POC we will learn how we can send an assignment to an external user via Email for his/her input. Demo Video: Steps are as follows: Create a case type – External Survey Configure Collect Information Assignment Configure External Survey Assignment I have used Radio buttons Now open Work parties – pyCaseManagementDefault Delete the …

WebChatBot in Pega 8.7

This POC is about, how we can configure and enable WebChatBot in Pega. Demo Video: Lets’s gooooooooooooo!!!!!!!!!!!!! Steps are as follows, Create a case Click +Step – More Add as many questions you want and do the configuration on the right side. For simplicity I have kept Thank you as a Question. Now go to …