How to implement cascading drop down in Constellation – Pega 24.2

This is a Simple POC to implement Cascading drop down. Prior to constellation we used to do a lot of coding to implement this. But now it is just few configurations. Type Key Parent Key Country USA   Country IND   State West Bengal IND State Assam IND State Andhra Pradesh IND State New Jersey …

Pega Web embed in Community Edition 24.2

How to do Web Embed in Pega 24.2 Path to keep the index.html. D:\PEGA8.7\InstallPega87\PRPCPersonalEdition\tomcat\webapps\MyWebEmbed Create a case Create a Web Embed – use Authentication Service as SSO as am using community edition here Click – Generate Web embed code – keep it in a notepad Now go the the tomcat – webapps folder to create …

ChatGPT Integration with Pega WebChatBot

This POC talks about how we can integrate Pega WebChatBot with ChatGPT in Pega PE 8.7 Demo Video link: https://www.youtube.com/watch?v=Kzz-vvDfJhE Before you start: #2 and #3 – https://mypegapoc.com/?s=webchatbot Steps: Go to the App Studio – Create a case – ChatGPTbot – Create a Digital Messaging Process Go to the Process Click Digital Messaging There are …

Amazon Connect Intelligent CTI for Pega Customer Service

In this POC we will learn how easily we can configure Pega call in Pega customer service framework using Amazon Connect. Preparing CTI Link configuration Before starting the Pega Callâ„¢ CTI Link configuration, you must ensure that the CTI environment is ready. Use the following steps to plan for the telephony integration. Determine which telephony …

Directed Web Access in Pega

In this POC we will learn how we can send an assignment to an external user via Email for his/her input. Demo Video: Steps are as follows: Create a case type – External Survey Configure Collect Information Assignment Configure External Survey Assignment I have used Radio buttons Now open Work parties – pyCaseManagementDefault Delete the …

WebChatBot in Pega 8.7

This POC is about, how we can configure and enable WebChatBot in Pega. Demo Video: Lets’s gooooooooooooo!!!!!!!!!!!!! Steps are as follows, Create a case Click +Step – More Add as many questions you want and do the configuration on the right side. For simplicity I have kept Thank you as a Question. Now go to …