In this POC I have done the configuration and case type creation using Generative AI
Pre-requisite:
Get your community edition from Pega.
Create an application – in this case we have MyCoApp
To enable Generative AI
- Add Build on application – GenerativeAPIProviders
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2. Then go to Toggles – Configure – System – Release – Toggles
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Enable this toggle
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Now go to App studio – Settings – Configuration
Check the following
Default Generative AI provider – PegaAzureChat
Pega Azure Chat DeploymentID – gpt-35-turbo
OpenAI API key – get it from the OpenAI site
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Now go to openAI
Login to OpenAI
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View API keys
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Click Create new secret key
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Click Create secret key – you will get a key – copy that key
Go to the App Studio – Settings – Configuration again
Click the gear icon of OpenAI API key row and paste the API key you generated
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Now go to Case Type – Add Case Type
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Add Case Type
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I have selected order processing – check the radio button – Use AI to suggest a life cycle and data model
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You will get the stages
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Click Next for the fields
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Click Submit – your case is ready
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Well explained Deb ji..