ChatGPT Integration with Pega WebChatBot

This POC talks about how we can integrate Pega WebChatBot with ChatGPT in Pega PE 8.7 Demo Video link: https://www.youtube.com/watch?v=Kzz-vvDfJhE Before you start: #2 and #3 – https://mypegapoc.com/?s=webchatbot Steps: Go to the App Studio – Create a case – ChatGPTbot – Create a Digital Messaging Process Go to the Process Click Digital Messaging There are …

Amazon Connect Intelligent CTI for Pega Customer Service

In this POC we will learn how easily we can configure Pega call in Pega customer service framework using Amazon Connect. Preparing CTI Link configuration Before starting the Pega Callâ„¢ CTI Link configuration, you must ensure that the CTI environment is ready. Use the following steps to plan for the telephony integration. Determine which telephony …

Pega – SSO configuration using Auth0/SAML2.0

Demo video: Little Background: What is Auth0 used for? Auth0 is a flexible, drop-in solution to add authentication and authorization services to your applications. Your team and organization can avoid the cost, time, and risk that come with building your own solution to authenticate and authorize users. SAML works by exchanging user information, such as logins, authentication …